Privacy Policy

Effective Date: May 15, 2026

1. Information We Collect

We collect only the data necessary to provide high-precision digitizing services:

  • Contact Details: Name, email address, phone number, and workshop name.
  • Project Assets: Design files (JPG, PNG, AI, etc.) and physical specifications (dimensions, substrate types) uploaded for processing.
  • Technical Preferences: Machine brand and required file formats (DST, PES, etc.).

2. How We Use Your Information

Your data is used strictly for the following purposes:

  • To generate accurate technical quotes.
  • To engineer and deliver your custom embroidery matrices.
  • To provide ongoing technical support and minor file adjustments.
  • To notify you of project status or technical updates regarding your orders.

3. Data Security & File Retention

We prioritize the protection of your creative and professional assets.

  • Secure Storage: We implement industry-standard encryption and security protocols to prevent unauthorized access to your designs.
  • Archive Policy: We maintain a secure archive of your completed files. This allows us to provide quick re-downloads or modifications if you lose your local copy or change your machinery.

4. Third-Party Disclosure

We do not sell, trade, or transfer your proprietary designs or personal information to outside parties. This does not include trusted partners who assist us in operating our website or conducting our business, provided they agree to keep this information strictly confidential.

5. Your Rights & Data Control

You maintain full control over your data. You may contact us at any time to:

  • Request a copy of the personal information we hold.
  • Request the permanent deletion of your design archives.
  • Update your contact information or machine preferences.

6. Contact Information

For questions regarding this policy or your data, please contact our production team at contact(at)globalembroiderydigitalizing.com.